Knowledgebase

Search solutions, read FAQs, and explore expert guidance on computer repair, support, and service coverage.

Restart the device, check storage (keep 15–20% free), close background apps, update OS/drivers, scan for malware, and consider upgrading RAM/SSD. If it’s still slow, book a diagnostics appointment—first look is free.
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Yes. We service Windows, macOS, and custom gaming rigs—everything from thermal paste and fans to GPUs, PSUs, and displays.
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Simple fixes (battery, RAM, software cleanup) can be same-day. Board-level or parts-dependent repairs generally take 2–5 business days depending on part availability.
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Often, yes—stop using the device, don’t install new software, and contact us. We handle recovery for HDD/SSD/USB/SD and set up ongoing backups so it doesn’t happen again.
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Yes—power off immediately, avoid charging, and bring it in as soon as possible. We can clean, repair, or replace damaged components.
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Yes. We can install and test your parts to ensure compatibility and stability. If parts are faulty, we’ll document it so you can request a return.
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Absolutely. We can design and assemble custom workstations or gaming rigs based on your needs and budget, with warranty on labor.
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Yes—by optimizing startup apps, upgrading to SSD, updating firmware, and cleaning the system registry if applicable.
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Yes. We carry common screens in stock and can order specific replacements for quick turnaround.
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Yes—our full cleaning includes malware removal, software patching, and post-repair security recommendations.
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Mon–Fri 9:00 AM–6:00 PM, Sat 10:00 AM–4:00 PM, Sun closed. Emergency support available by phone.
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Tickets: within 4 business hours. Email: within 1 business day. For urgent issues, please call (480) 555-1234.
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Yes—secure remote sessions for software issues, updates, email setup, and training. Start from the Support Center or we’ll send you a one-time link.
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Yes—for critical business outages or emergencies, call our main number and follow the after-hours prompts.
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Yes—our remote tools work on both platforms as well as some Linux distributions.
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Yes—appointments can be booked during our open hours for either remote or on-site sessions.
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Yes—monthly or quarterly service plans include system checkups, updates, backups, and priority response.
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Yes—custom group or one-on-one training sessions are available in-person or remotely.
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We do our best to offer same-day appointments for urgent issues, depending on technician availability.
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Yes—once booked, you’ll receive a ticket link to check progress and updates.
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We cover the Phoenix metro: Phoenix, Scottsdale, Tempe, Mesa, Chandler, Gilbert, Glendale, Peoria, and surrounding areas. Remote support is available statewide.
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Visits within most of the metro have no travel fee. Outlying areas may include a small mileage charge—we’ll confirm before scheduling.
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Absolutely. We handle everything from home Wi-Fi and backups to multi-site business networks, servers, and cybersecurity.
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Yes—we can assess your network, security, hardware, and backups, then provide a detailed improvement plan.
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Often the same or next business day, depending on location and urgency.
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Yes—we install equipment, optimize Wi-Fi, set up printers, and configure secure remote access.
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Yes—we’ve partnered with property managers for shared network and security projects.
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Yes—we install and configure IP-based camera systems for both homes and businesses.
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Yes—we often work directly with ISPs to troubleshoot and escalate connection problems.
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Yes—if we have the required parts in stock, we can perform upgrades during the same visit.
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Last updated: August 31, 2025 • Arizona time

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